An AI-fronted ITSM platform designed for GCC support teams
Resolve L0/L1 on WhatsApp & voice, run your team on forms & workflows, and keep guests coming back, with live conversation intelligence.
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Backed by QDS, 40+ years & 2,000+ projects powering the GCC
Designed for internal IT teams drowning in tickets
- WhatsApp & voice bot
- Incident & request intake
- Knowledge-base RAG
- Teams handoff
See how SupportSphere compares
Get a demo| SupportSphere | ServiceDesk+ | ServiceNow | Zendesk | Freshservice | |
|---|---|---|---|---|---|
| AI bot on WhatsApp & voice | |||||
| No-code forms & workflows | |||||
| Conversation intelligence + sentiment | |||||
| Multilingual incl. Arabic (RTL) | |||||
| Teams presence handoff | |||||
| Multi-tenant + dedicated stamp | |||||
| GCC billing (PayTabs · VAT · ZATCA) | |||||
| Deploy in your own Azure tenant |
An all-in-one ITSM platform built for chat, voice, and everything in between
Hardware-free WhatsApp & voice bot built for instant L0/L1 resolution
Graceful Teams handoff with full transcript & sentiment context
A metadata engine to change forms & workflows without a redeploy
English, Arabic, Hindi/Urdu & Tagalog, with Arabic-first & RTL
Every chat & call transcribed and scored, live in Power BI
Pooled SaaS or a dedicated stamp, both secure & tenant-isolated
AI agent-assist copilot that drafts replies, summaries & KB articles
From "help!" to handled, automatically
Users just ask
On WhatsApp, by phone, or in Teams. No app, no training. The bot answers instantly in their language.
AI resolves or routes
It fixes what it can from your KB, asks for confirmation, then hands off to Teams, or opens a classified, SLA'd ticket.
Your team runs it
Technicians work tickets through forms & workflows; managers watch volumes, SLAs and sentiment live in Power BI.
Simple tiers. Pay for what you use.
A base subscription with an included token allowance, then transparent overage. Indicative. Talk to us for GCC enterprise terms.
Silver
The AI text front door.
- WhatsApp text bot
- Incident · SR · KB
- Impact×Urgency SLAs
- Self-service portal
- 1M tokens included
Titanium
Add voice, telephony & full ITIL.
- Everything in Silver
- Voice bot + telephony
- Problem · Change · Release
- Conversation intelligence + Power BI
- Priority support
Platinum
Dedicated in your Azure tenant.
- Everything in Titanium
- Dedicated single-tenant stamp
- Data residency options
- SSO + custom integrations
- Dedicated SLA & CSM
Have questions?
We're here to help
Ready to deflect the tickets you shouldn't be getting?
See SupportSphere on your own data in a 30-minute demo.